Service Agreement Contract
Where the content states: "We" includes AccelerHosting or any party acting on AccelerHosting's implicit instructions. "You" includes the person purchasing the services and/or any party acting on the customer's instructions. "Member" includes the purchaser of services and/or any party acting on the purchaser's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" refers to the relevant domain names Registry. "Server" means the computer server equipment in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. "TOS" includes this agreement. AccelerHosting reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: http://www.AccelerHosting.com/tos.php . In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:
By using any portion of AccelerHosting's service, you are agreeing to this service agreement on this document entirely.
1. Domain Name Registration and SSL certificates
1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provider unless full payment for that domain has been received by us.
1.5 AccelerHosting reserves the right to revoke or refuse an SSL certificate with or without prior notice
1.6 AccelerHosting reserves the right to increase/decrease our SSL prices at anytime with or without prior notice
1.7 AccelerHosting reserves the right to provide the customer with another equivalent SSL certificate should the advertise one not be available
1.8 AccelerHosting provides no warranties or guarantees on the nature and functionality of the certificates.
1.9 AccelerHosting does not provide technical support for SSL certficates apart from installing it for you.
1.10 SSL certificates issued free of charge because it was part of your package can be used on either AccelerHosting servers or another website not hosted by us. The choice is up to the customer. The SSL cert will be revoked if the hosting account is canceled unless the customer begins paying for the certificate at our advertised prices.
1.11 SSL Certificates & Free domains can only be received after successful payment and after our 60 day money back guarantee period has ended.
2. Personal Web Hosting Account
2.1 Customer may not resell space in their account. Personal accounts are to be used by the primary owner only, account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. This includes email services, cgi scripts, mySql services Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. Should customer wish to host materials for companies that are not under direct control of customer, arrangements should be made by sending mail to email@example.com. Failure to comply with this is grounds for immediate suspension of account until such time as the issue is resolved. Unauthorized Reselling or Providing Access Personal Account Services such as offering email services and accompanying features for use by individuals outside of the required use on your own account; the reselling or giving away of CGI and other scripts installed on AccelerHosting Servers; or providing access codes to individuals not authorized to receive such materials as necessary for the running of your website or account.
3. Use of services
3.1 Excessive CPU, Bandwidh or Disk Space Usage has the ability to compromise our shared hosting environment. This is the result of using the system in a manner that encumbers disk space, processors or other system resources beyond the allowances of your specific plan type and to the degree that your usage compromises the hosting accounts of our other customers.
3.2 Excessive resource usage - cgi scripts or other executable code that consumes an undue amount of CPU time [defined dynamically by AccelerHosting at will] will be reprioritized if possible, or we will ask you to discontinue its use either permanently or the script is altered by yourself or third party to operate in a less resource-hungry manner. Failure to cease operator of the offending executable will be considered as server abuse. AccelerHosting reserves the right to terminate any process which it deems to be using excessive resource usage.
3.3 Background processes - background process [that is, application or utilities that are started from within an interactive shell login, and set to run permanently in the background on a server] are not to be initiated without prior arrangement with use. We reserve the right to examine all code before it is run on the server. Running of background processes without prior arrangement in and confirmation in writing from AccelerHosting is server abuse.
3.4 Compiling - User rights to access compiler software is available upon request and arrangement. Once again, we choose to examine any code that is compiled and executed from our hardware. If you need access to the CP compiler, please contact us describing your need for access. Compiling without prior arrangement and written confirmation is server abuse.
3.5 Mailing Lists - AccelerHosting has allocated tools to ensure proper delivery of opt-in opt-out mailing lists and normal email. It is important that you use these tools accordingly. All full packages include access to the pre-installed Mailman Mailing List Software. Large mailing lists, (those exceeding 500 subscribers) sent using the AccelerHosting Services, must be sent using the mailing list tools that have been pre-installed for this purpose. If your mailing list exceeds 1,500 addresses you should contact AccelerHosting requesting permission to send the mailing through the AccelerHosting servers prior to sending any messages. Sending a large mailing through mailing list software other than AccelerHosting pre-installed software can adversely affect the flow of email. Should such a large mailing disrupt normal services or create unacceptable server loads, the account associated with the mailing risks termination.
3.5a Mailing lists operated on AccelerHosting servers must be double opt-in with specific clear instructions in order to opt-out
3.6 Pornography - AccelerHosting prohibits the storage and transmission (inbound and outbound) of pornography.
3.7 Copyright software, Warez, malware, destructive applications, copyright media, proprietary computer information and hacking & cracking sites are strictly prohibited on any portion of our services and network. Customers storing & transmitting (inbound and outbound) files that contain malware or that violate copyright or other federal laws are grounds for instant termination of service without refund.
3.7a Warez Sites are sites that are typically used by "hackers" to trade (upload/download) illegally pirated copies of software programs with one another. AccelerHosting Hosting has a zero-tolerance policy on all Warez Sites. Sites that become a trading post for "warez" programs will be reported to any and all regulatory, administrative, and/or governmental authorities for prosecution. In addition to your account being deleted from our servers, you may face legal action that can be taken against you by the programmers/software companies of the copyrighted software.
3.8 Any incident of server abuse is grounds for immediate and unconditional account termination. Common examples of abusive practices are listed below and AccelerHosting Hosting reserves the right of interpretation as to what constitutes abusive practices. In short - if you are unsure that your actions may be perceived as an abuse of service, contact AccelerHosting Hosting directly to check with us before proceeding.
3.8a Ignorance of your actions and consequences does not exempt you from liability
3.8b AccelerHosting reserves the right to financially penalise any customer violating this agreement. The amount the customer is penalised is determined by AccelerHosting. The customer agrees to pay all financial penalties placed by AccelerHosting in full and within 30 days.
3.9 Email abuse - Unsolicited Commercial Email ['Spam'] is implicitly forbidden. This is considered server abused and is grounds for immediate termination.
3.10 Trafficking of illegal content - in the same way that storing illegal content on your account is banned, likewise is the utilization of your account to traffic illegal content, by any means or method, it must not reside on nor pass through a AccelerHosting servers.
3.11 IRC sessions - Using AccelerHosting Hosting servers to run an Internet Relay Chat [IRC] session is grounds for immediate termination. This includes the use of BNC and other redirection servers to indicate a source address on any AccelerHosting Hosting server. Running IRC from our servers makes them targets for attack. Don't run IRC sessions, IRC bots, IRC servers or IRC proxies. IRCs, Chat Rooms, MUDs, etc. Also software used in the maintaining of an IRC connection (daemons), 'bouncers', 'eggdrops' and the like are strictly prohibited.We will give no warning before terminating this activity and the account responsible.
3.12 Hacking / Denial of Service - Network activity that constitutes an attack on any internet host from a AccelerHosting is grounds for immediate termination of likely prosecution.
3.13 Selling for free - AccelerHosting prohibits any portion of its services to be resold without charge. This includes but not limited to: entire hosting accounts, email services, scripts, FTP accounts, MySQL databases, applications, licenses, webspace and bandwidth (this includes image hosting and file/data hosting services, either free or subscription/fee based).
3.13a Proxy websites and such are prohibited.
3.13b All types of fraudulent activity are strictly phrohibited. Sites found to be in any way participating in fraudulent activity or scams will be immediately suspended or terminated without refund, at AccelerHosting's discrection. This also includes impersonating other sites, orgnaizations or individuals, which also constitutes as fraud.
3.13c Signing up for service with AccelerHosting using phony or incorrect contact information is prohibited.
3.14 Any reselling of AccelerHosting services is prohibited unless clearly stated otherwise. Portions of a cPanel shared account may not be resold under any circumstances.
3.15 AccelerHosting backs up data for its own use and disaster recovery. The customer is encouraged to make their own backups. Customers may request 1 free restore per month. AccelerHosting makes it backups to an offsite location. We do not make any guarantees on the integrity and reliability of the backups.
3.16 AccelerHosting guarantees a 99.9% server uptime to shared hosting customers. The following credit schedule applies:
99.7 - 99.89 = 70% service credit
99.5 - 99.69 = 80% service credit
99.3 - 99.49 = 90% service credit
99.00 - 99.29 = 100% service credit
3.16a Customers claiming credit under our uptime guarantee must do so by opening a ticket within 72 hours of the incident with their username, main account domain and PayPal subscription ID or latest order number if you are paying by credit card. All requests after 72 hours of the downtime incident happening will be void.
3.16b Uptime guarantee and crediting schedule do not apply to subaccounts created by VPS customers.
3.17 AccelerHosting guarantees a 99.9% network uptime guarantee to VPS customers. Conditions in section 3.16a apply and the crediting policy set in 3.16 of this agreement also apply to this condition.
3.18 AccelerHosting has the final say and will determine the uptime of our servers and will base its uptime on our own monitoring systems. External monitoring statistics set up by customers will not be considered as evidence of uptime/dowtime.
3.19 Only one promotion can be used when ordering. Multiple promotions cannot be combined together and used together. Only one promotion per paying account. AccelerHosting reserves the right to refuse a promotion to a customer.
3.19a AccelerHosting reserves the right to revoke a promotion already being used or a new promotion introduced with or without prior notice
3.19b AccelerHosting reserves the right to reduce the advertised time of the promotion running time with or without prior notice
3.20 Customers wishing to take advantage of our "free migration from your old host" are limited to 25 free migrations from cPanel to cPanel servers. After the 25 initial migrations, the user is responsible to the transferring of files. Users should note that they are free to upload full cPanel backup files to our systems for us to restore. In which case we can restore up to 250 sites free of charge.
4.0 VPS (Virtual Private Server) Responsibility
4.1 The VPS customer is liable and responsible for all actions of their account and subaccounts created by the VPS customer. As the VPS customer you agree to accept all responsibility and liability for your actions and the actions of your subusers either directly or indirectly.
4.2 Terms of Service violations as a result of a subuser account being exploited with or without knowledge will be the responsibility of the VPS account holder.
4.2a VPS customers are responsible for the content of the accounts they create. If those accounts are hacked/abused, the VPS customer will be accountable for all costs and liability.
4.3 The VPS account holder agrees to actively monitor their subaccounts to ensure all subaccounts and their own account are abiding by all of AccelerHosting's policies and Terms Of Service
4.4 The legal liability and legal responsibility of the subaccounts of the VPS belongs to the VPS customer.
4.5 AccelerHosting reserves the right to financially charge the VPS customer for any contract violation.
4.6 If an IP assigned to a VPS client is blocked and/or blacklisted, AccelerHosting will impose a non-negotiable $100.00 penalty fee payable within 24hrs. AccelerHosting reserves the right to take further action should this bill remain unpaid.
5.0 Payment and Bills
5.0a All accounts are set-up on a pre-pay basis only
5.1 AccelerHosting provides a 3-day no interest credit period to the customer to allow resolution of any payment issues. AccelerHosting reserves the right to reduce the credit period time at its own discretion at anytime. AccelerHosting reserves the right to impose a late fee of no more than $5 for unagreed late payments.
5.2 AccelerHosting will suspend your account if outstanding bills have not been paid in within 5 days. AccelerHosting reserves the right to suspend the account
5.2a If after 7 days outstanding bills owed to AccelerHosting have not been paid in full and no further credit arrangements have been made, AccelerHosting will terminate all hosting accounts and deactivate all other services purchased through AccelerHosting until all owed amounts have been paid in full.
5.3 After account suspension, AccelerHosting will not provide you with any account backups unless the full outstanding bill has been paid in full before backups are deleted.
5.4 AccelerHosting reserves the right to impose a re-activation fee for accounts that have been suspended
5.5 AccelerHosting reserves the right to impose a late fee for circumstances where your bill has not been paid in full and on time
6.0 Refunds & Cancellations
6.1 You can only cancel your account by opening a support ticket with our billing department supplying your: Main account domain, username, password, subscription number or latest order number
6.1a If you do not cancel using the procedures set in section 6.1, your account will not be canceled and will be subject to charges
6.2 Accounts canceled under our 60 day money back guarantee are subject to a full refund for the hosting account only (less any additional fees, such as domain registration).
6.2a Domain names are non-refundable, and if your hosting plan included a domain name the current domain name fee will be be subtracted from your refund.
6.2b Any free additional services provided are deducted from the total refund amount of customers requesting a refund under our 60 day money back guarantee. The following fees are deductable (hence will not be refunded):
SSL certificate: $20.00
Domain Name: See current pricing
Support Desk Software: $1.00
If you have requested or used any of the above services, they will not be refunded as part of the 60 day money back guarantee and thus considered as chargeable items.
6.3 If you have violated our Terms of Service, the 60 day money back guarantee no longer applies to you, and you may not be refunded.
6.4 Domains, SSL certificates, IP addresses and any additional services ordered are not governed by our 60 day money back guarantee.
6.5 If you are requesting credit under our 99.9% uptime guarantee (i.e. we did not provide you with 99.9% uptime), then the request must be submitted within 72 hours of the incident happening. Otherwise the request will be void.
6.6 You must allow up to 30 days for credit and refunds to be processed and applied to your account
6.7 If you have paid yearly or quarterly for your account but cancel while having unused months not yet paid for, the remaining unused amounts will not be refunded. Customers have 30 days to request a refund regardless of how many days, weeks, months or years you have paid for.
9.0 Support Restrictions
9.1 AccelerHosting does not provide support for 3rd party scripts including all scripts listed in Fantastico, RVSiteBuilder, ClientExec and any other script unless explicitly stated.
9.2 If you open a ticket requesting support for a 3rd party script, your ticket will be reprioritized as low priority and may be closed without an answer.
9.3 The offer of any particular service does not constitute an obligation on AccelerHosting part to tutor the necessary skills to utilize that service, only to provide system-specific information.
9.4 problems with domain names/DNS issues are NOT directly the responsibility of AccelerHosting . DNS is a cooperative system and works solely because the parties involved in running the system agree to cooperate in the furtherance of the DNS/domain system. We will do our best to isolate the source of the problem at hand, however unless this source is hardware directly under the control of AccelerHosting, then the task of acquiring a solution will fall back into your hands. AccelerHosting will advise when requested, but rarely intermediate in domain issues not directly related to the operation of one of our DNS servers.
9.5 AccelerHosting covers free initial migration from your previous host. This service is limited to cPanel/WHM to cPanel/WHM transfers. We offer basic troubleshooting after account migration to ensure things have been transferred successfully. AccelerHosting does not cover 3rd party script troubleshooting. It is your responsibility to ensure your scripts are compatible with our server environment.
9.6 The same support restrictions also apply to our end-user support
10.0 Lawful Purpose
10.1 AccelerHosting reserves the right to refuse service to anyone. Customers may only use AccelerHosting server for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, viruses, malware, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of AccelerHosting Hosting management. Regardless of the place of signing this agreement, the client agrees that for purposes of venue this contract was entered into in Florida, USA, and any dispute will be litigated or arbitrated in Florida, USA.
11.1 CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD AccelerHosting HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING
REASONABLE ATTORNEY'S FEES ASSERTED AGAINST AccelerHosting, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR
PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, IT'S AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD
HARMLESS AccelerHosting AGAINST LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH
AccelerHosting SERVER; (2) ANY MATERIAL SUPPLIED BY CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY; ( 3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM AccelerHosting SERVER.
12.1 AccelerHosting WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. AccelerHosting MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE
PROVIDE. AccelerHosting DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY AccelerHosting AND ITS EMPLOYEES. AccelerHosting RESERVES THE RIGHT TO REVISE ITS POLICIES AT ANY TIME.
12.2 AccelerHosting RESERVES THE RIGHT TO CANCEL/SUSPEND/TERMINATE YOUR ACCOUNT AT ITS OWN DISCRETION WITH OR WITHOUT REASON IF IT FEELS THE ACCOUNT WILL CAUSE DAMAGE TO THE ORGANISATION OR ANY OTHER REASON. AccelerHosting RESERVES THE RIGHT TO ALTER THE SERVICES PROVIDED AT ANY TIME WITH OR WITHOUT NOTICE.
12.3 ALL SUB-NETWORKS AND DEDICATED SERVERS OF AccelerHosting MUST ADHERE TO THE MENTIONED HERE POLICIES.
12.4 FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR IMMEDIATE ACCOUNT DEACTIVATION.
13.0 Intellectual Property Rights
13.1 Material accessible to you through AccelerHosting services may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use AccelerHosting or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the AccelerHosting network. If you use a domain name in connection with AccelerHosting or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.
14.1 AccelerHosting reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). All users of AccelerHosting Internet services, and their clients, must comply with this AUP and our TOS (Terms of Service). Please check back regularly for any updates
15.0 Acceptable Use Policy (AUP)
ACCEPTABLE USE POLICY
This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with AccelerHosting. If you engage in any of the activities prohibited by this AUP document AccelerHosting may suspend or terminate your account.
AccelerHosting's Acceptable Use Policy (the "Policy") for AccelerHosting Services is designed to help protect AccelerHosting, AccelerHosting's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by AccelerHosting. AccelerHosting reserves the right to modify the Policy at any time, effective upon posting at http://accelerhosting.com/tos.php .
Prohibited Uses of AccelerHosting Systems and Services:
A. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
B. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through AccelerHosting's servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on AccelerHosting's servers, is prohibited. AccelerHosting accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
C. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by AccelerHosting customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any AccelerHosting-hosted domain, or referencing any AccelerHosting account, is prohibited.
D. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
E. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.
F. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").
G. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
H. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any AccelerHosting customers or end-users by any means or device.
I. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the AccelerHosting network or on another provider's network.
J. Using AccelerHosting's Services to interfere with the use of the AccelerHosting network by other customers or authorized users.
Customer Responsibility for Customer's Users
Each AccelerHosting customer is responsible for the activities of its users and, by accepting service from AccelerHosting, is agreeing to ensure that its customers/representatives or end-users abide by this Policy.
Complaints about customers/representatives or end-users of an AccelerHosting customer will be forwarded to the AccelerHosting customer's postmaster for action. If violations of the AccelerHosting Acceptable Use Policy occur, AccelerHosting reserves the right to terminate services with or take action to stop the offending customer from violating AccelerHosting's AUP as AccelerHosting deems appropriate, without notice.